Virginia Commonwealth Bank's Commitment to Security
Each year more and more Americans have their identity stolen and the staff and management of Virginia Commonwealth Bank (hereafter referred to as VCB) wants to give you the information you need to help protect yourself against identity theft. One of VCB’s top priorities is to safeguard YOUR confidential information and we work diligently to do so. We always work with the local regulatory and law enforcement agencies to be certain any type of illegal activity is stopped as soon as possible. The VCB will contact and update you, our customers, with information concerning identity theft and malware issues.
VCB has multi-layer security to protect your confidential information and will continue to be vigilant in protecting it. Consumer and business customers should immediately report any suspicious emails or websites to VCB by forwarding the message to FraudAlert@vacommbank.com. If you suspect identity theft or have any questions regarding this notice, please contact VCB by calling 804-732-2350 or by email to FraudAlert@vacommbank.com.
While we cannot guarantee that your identity will never be stolen, we will NEVER request personal information by email or text messaging including account numbers, passwords, personal identification information or any other confidential customer information. Fraudulent emails may be designed to appear as though they are originated by VCB. Do not respond to any email communications which request any type of personal or confidential information and do not go to any links listed on that email. These communications are not originated by VCB.
When you contact us, we may verify the last 4 digits of your social security number to confirm your identity. We will never contact you and ask for your debit or credit card number or your full social security number. If we need to contact you, it will always be done in a manner that protects your personal and confidential information, and we will clearly identify ourselves.
What is Identity Theft?
Identity theft involves the unlawful acquisition and use of someone's identifying information, such as:
Thieves then use the information to repeatedly commit fraud in an attempt to duplicate your identity which may include opening new accounts, purchasing automobiles, applying for loans, credit cards, or social security benefits, renting apartments, or establishing services with utility and telephone companies. It may have a negative effect on your credit and create a serious financial hassle for you.
How do You protect Youself?
1. Report lost or stolen checks or credit cards immediately
Online Banking Security
Virginia Commonwealth Bank is committed to protecting your personal information. Our Online Banking uses several different methods to protect your information. All information within our Online Banking uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and Virginia Commonwealth Bank. All information transferred through Online Banking has a 128-bit encryption which one is the highest level of encryption. In addition to the security features put in place by Virginia Commonwealth Bank, here are some tips on keeping your information secure.
1. Never give out any personal information including user names, passwords, social security number, and date of birth.
Debit Card and Credit Card Protection
Debit and credit card usage has increased dramatically in recent years as has the fraudulent use of these cards. Virginia Commonwealth Bank has some suggestions for you for the care and usage of debit and credit cards.
1. NEVER give your debit or credit card information when requested by phone, email, or texting. Neither Virginia Commonwealth Bank, nor any other bank, will ever request information from you in this manner. Please contact us if you receive any such request.
Self-Assessment for Online Banking and Other Financial Institution Products
Are you keeping your information secure? Are you taking steps to protect sensitive information? Safeguarding sensitive data in your files, on your computers, phones, and tablets is just plain good business. After all, if that information falls into the wrong hands, it can lead to fraud or identity theft.
Consumer, Business, and Commercial Online Banking customers are strongly encouraged to perform an annual self-assessment focusing on their online banking practices and network security. A Self- Assessment will help evaluate whether you have implemented sound security practices to address the five key security practices and principles. The Federal Trade Commission, Bureau of Consumer Protection defines the five key principals as follows:
1. Take stock. Know the nature and scope of the sensitive information contained in your files and on your equipment.
Take Stock - Know the nature and scope of the sensitive information contained in your files, computers, phones, and tablets.
1. Take inventory of all file storage and electronic equipment and where you store sensitive data.
Scale Down - Keep only what you need. Some of the items listed below are valid for business or commercial customers
1. Use Social Security numbers only for required and lawful purposes. Don’t use them as employee identifiers or customer locators.
Lock It - Protect the information that you keep.
1. Put documents and other materials containing sensitive information in a safe, locked room or file cabinet.
Pitch It - Properly dispose of what you no longer need.
1. Create and implement information disposal practices.
Plan Ahead - Create a plan for responding to security incidents.
For business customers:
1. Create a plan to respond to security incidents, and designate a response team led by a senior staff person(s).
1. Keep list of all credit cards and financial institutions accounts.
Unsolicited Customer Contact
Virginia Commonwealth Bank will never contact its consumer, business, or commercial customers on an unsolicited basis to request their security login credentials such as the combination of the customer’s username and password. If you receive a request of this type, do not respond to it. Please call us immediately at (804) 732-2350 or e-mail us at FraudAlert@vacommbank.com to report any activity of this nature. Virginia Commonwealth Bank will only contact its customers regarding online banking activity on an unsolicited basis for the following reasons:
1. To confirm suspected fraudulent activity on your account;
If you receive any unsolicited contact from a Virginia Commonwealth Bank team member for any reason not cited above, your identity will be confirmed through a series of security questions and you will always have the option of hanging up and calling Virginia Commonwealth Bank to confirm that validity of our request. Remember, Virginia Commonwealth Bank will NEVER ask for your login security credentials.
Virginia Commonwealth Bank Contacts
You are protected in a variety of ways when you use Internet Banking, debit and credit cards and funds transfer; however it is important to contact Virginia Commonwealth Bank in the event you or your company’s access has been compromised. Also, report any unauthorized or unexpected transactions immediately.
Monitor your account balances and transactions frequently to help protect against fraudulent transactions. If you need to report suspicious activity on your account(s), or if you have questions about the security of your account(s), you can call us at: (804) 732-2350 or e-mail us at FraudAlert@vacommbank.com.
Your security is as important to us as it is to you. Let’s work together to protect it.
For more information about identity theft and other tips on how to protect yourself and your information please visit the following websites.